FAQs

 

1. What is your ring size guide?

We use size guides from all over the world. We have letter sizing, millimeter sizing, number sizing as well as Chinese number sizing. The only sizing we don t use is Indian Sizing because they use their own system which is very ancient. We advise that you use letter sizing as it is universally acceptable.

 

2. How can you guarantee the quality of your products?

We can provide you with a certificate for your jewellery piece and an XRF report for the metal. Furthermore most of our pieces come with a guarantee. Should there be a problem with your jewellery through a fault of our own, we are more than willing to change or repair your purchase in order to satisfy your needs. There is always an after sales service available.

 

3. How do I clean/maintain my purchased jewellery?

You may brush the back of your gems in luke warm water. We advise you bring your jewellery in once a year so we may check all the settings and give it a polish and clean.

 

4. Do purchasers need to come with documentation to qualify for trade of stones?

We deal with documented suppliers and if they do not have documents they may get documentation from the Ministry of Mines.

 

5. Do you offer ring adjustment services?

Yes, we do offer ring adjustment services but it is subject to advice and close inspection of the ring because not all rings can be adjusted.

 

6. Do you offer engraving on jewelry not originally purchased from your store?

Yes we do. We offer both laser engravings as well as hand engravings.

 

7. Do you smelt and redesign preowned pieces not originally bought from your store?

Yes, we are happy to smelt down your pre-owned jewelry and redesign to help you achieve your dream jewelry piece.

 

8. Can you cut and polish raw stones for customers?

We avoid cutting and faceting customer stones. However we can recommend external cutters.

 

9. Do you test authenticity of gemstones for customers?

We are Gemological Institute of Zambia (GIZ), therefore our business is to certify other peoples’ gemstones as well as our own.

 

10. How long will it take to make a custom/personalized product?

This all comes down to the complexity of your design. Our mission is to give you the highest quality craftsmanship in creating your design, therefore it can range from 2hrs to 20 days depending on the design you present us with.

 

 

ORDER AND SHIPPING

 

1. Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest every time. However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

 

2. How do I know if my order has been confirmed?

You will receive an email confirmation once your order has been placed However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

3. What is the delivery time of an online purchase?

The standard courier delivery time frame is approximately 3 working days from the time of placing your order. This is applicable only to all Zambia deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates, but it usually takes 7-10 working days.

 

4. How can I track my order?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your Order Number for all (local) Zambia deliveries.

For International deliveries, you will receive an email with a link to track your delivery.

 

5. Can I change my delivery address after my order has been confirmed?

Yes you can, provided your order has not yet left the country.

 

6. Will there be an additional charge for redelivery?

Yes there are additional charges for redelivery where the client is at fault or just wishes to have the piece changed. However, where we are at fault we shall bare the cost of redelivery.

 

7. Who do I contact if there is a problem with my order?

You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, email us at at admin@jewelofafrica.com or contact us on +260 967750777 and we will assist you further.

 

8. Can I amend and/or cancel my order?

Yes you can. Unfortunately if your requested order has already been made then we will be forced to charge you for the labor involved.

 

9. What is your return/exchange policy?

If necessary we can exchange our jewelry for different jewelry of the same value as long as you provide us with proof of purchase.

Close
We can't find products matching the selection.