Return & Refund

 All Jewel of Africa products come delicately packed in a complimentary box.

Returns
You can return any item purchased within 30 days for an exchange or store
credit only with an original tax invoice provided that it is unused, in its original
condition and packaging.

Please note that jewellery metal and gemstone will first have to be inspected by our experts
before refund or return is processed.

Online Purchase
Items may be returned or exchanged within 30 days from when they were shipped.

In-Store Purchase
Return or refund are handled at Jewel of Africa head office located on 8 Nyerere Road, Longacres, Lusaka.

Insurance
For online purchase, your Jewel of Africa jewellery will be insured from our workshop until the moment you receive your parcel. 

Refund Policy
To obtain a refund, items must be returned unused, in its original condition
and packaging, within 14 days from the date of your sales receipt. Refund will
be done by cheque within 7 days.

Refund On Card Sales
For any card sales, 3% will be deducted from the total amount refunded to
cover the bank charges.

Hygiene
For hygiene reasons, any piercings such as earrings cannot be returned.