1. When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on Central African Time (CAT/GMT +2hours).

2. How long will it take for me to receive my order?

The Standard courier delivery time frame is approximately 3 working days from the time of placing your order. This is applicable only to all Zambia deliveries. For all international deliveries, the time taken is dependent on our logistics partners and their affiliates, but it takes usually 7-10 working days.

3. How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner for all Zambia & International deliveries.

4. What are the shipping charges like?

The shipping charges are between $40 and 150$ for international deliveries and from 1.8$ to $5 for deliveries to Zambia. The shipping charges include insurance from the moment the products leave our office to your doorstep.

5. Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

* For more information about any of our services, we invite you to chat with a member of our Sales Team at marketing@jewelofafrica.comor +260 96 7750777